Your complete satisfaction is our primary concern. If you are dissatisfied for any reason, please first contact [email protected] or call us on 03 83399003 and advise of the difficulty or issues with the products. Our highly trained team will assist you and should a return be necessary arrangements made with a return number provided. Items may be returned for refund within 14 days or exchange/store credit within 28 days of invoice date. Returns received without a return number will not be processed.
What can be returned?
Most products can be returned for refund or exchange if not suitable within the timeframe above. The exception to this are items that have been opened, or have had a seal broken. Items must be clean, in as new condition.
WHEN do items need to be returned by?
Items need to be returned within 14 days for refund, within 28 days for store credit or exchange.
WHERE do items need to be returned to?
Items need to be returned to:
Leader Equine Pt Ltd
PO Box 42
Craigieburn, Vic, 3064
HOW to return items?
Items must be packaged back up and returned to us the same way they were sent to you. Most items sent to you will be in boxes to make sure items are delivered to you in good condition. Items returned back in envelopes etc that are damaged in transit will not be accepted for return.
SHIPPING for returns?
The original postage and handling charges will not be refunded and you will also be responsible for paying for the items return. (This is not applicable if the return is due to TRMAustralia’s error)
CREDIT for returns?
Refunds will be issued in the same method as the order was paid. Store credit will be provided in the form of a voucher code to be used on the website.
Instore return option?
You can return products to our warehouse at 465 Hume Highway, Craigieburn, Vic 3064. Hours are 9am to 4pm Monday to Friday